Distributor Development Specialist 

Job Purpose

Serve as the single point of contact for all Sales Operations across an assigned geographical territory. Manage relationships with Field Sales teams, Sub-Distributors, and Strategic Customers while delivering agreed objectives and targets.

Key Responsibilities

• Ensure achievement of agreed targets and KPIs including NPS, Trade Spend, distribution coverage, call frequency, and merchandising standards for the assigned Area
• Coordinate with distributor teams on stock availability, supply, delivery, and customer service levels
• Manage customer and distributor performance plans with periodic reviews
• Implement, monitor, and update Field Sales Plans for the assigned Area
• Set objectives and lead negotiations with Secondary Customers and third-party partners
• Execute daily monitoring of customer performance against defined KPIs including sales output, inventory levels, and on-time order placement
• Execute Channel Category plans at Point-of-Purchase and support development of Field Sales and Category Channel Plans
• Provide quality, timely demand forecasts by customer and report on market dynamics and competitor activities
• Ensure adherence to Company principles, policies, Trade policy, Trade Terms, Safety standards, and local regulations
• Coach, motivate, and develop distributor sales forces
• Ensure strict adherence to WHO and Local Code Compliance requirements

Required Qualifications

• University Degree or Higher Diploma in Sales or Marketing
• 3+ years of experience in Field Sales, customer service, or marketing within distributor route-to-market channels
• Valid driving license
• Excellent knowledge of distributor management
• Demonstrated ability to lead people with understanding of sales functions and customer service operations