Cleaning services Supervisor

About the Organization

Kigali Multiservice Cooperative (KMC) is a dynamic cooperative committed to empowering members through sustainable economic development, ethical business practices, and inclusive growth. Operating since 2009, KMC provides service delivery across multiple sectors including catering, onsite restaurant services, cleaning, and transport.

Position Overview

We are seeking a Cleaning Services Supervisor to oversee cleaning operations across our cooperative's sites and areas of operation. The ideal candidate will demonstrate passion for environmental protection, public health, occupational safety, and risk assessment while developing and implementing required procedures.

Key Responsibilities

• Team Supervision: Assign and prioritize cleaning tasks, monitor staff performance, provide training and mentoring, and manage attendance, discipline, and staffing adjustments as needed
• Health, Safety & Environmental Compliance: Enforce safety procedures, ensure compliance with workplace safety regulations (SHE/OSH), report hazards or incidents, and promote safe work practices
• Quality Control & Inspection: Conduct regular inspections, ensure adherence to cleaning standards and standard operating procedures, identify issues, take corrective actions, and maintain inspection records
• Inventory & Resource Management: Monitor and manage cleaning supplies, equipment, and personal protective equipment (PPE), forecast stock needs, report faulty equipment, and optimize resource utilization
• Customer Service & Reporting: Communicate with clients and departments, handle cleaning requests and complaints, maintain activity logs and reports, and complete administrative tasks

Qualifications

• Bachelor's degree in environmental sciences, public health, chemistry, biology, or related field
• Minimum 3 years of experience in operations

Position Details

• Type: Full-time
• Location: Kicukiro-Zinia, Kigali, Rwanda