Office Receptionist/Client Support

About the Role

True North Consult Ltd is seeking a dynamic Office Receptionist/Client Support professional to join our expanding team in Kampala. You will serve as the first point of contact for visitors, clients, and staff, ensuring a professional and welcoming environment. This full-time position involves managing front desk operations, coordinating communication, supporting administrative tasks, and assisting with travel and logistics arrangements.

Key Responsibilities

Front Desk & Visitor Management

• Greet and receive visitors, clients, and staff in a professional and courteous manner
• Manage visitor sign-in, registration, and issuance of passes while maintaining updated logs
• Direct visitors to the appropriate person or department
• Maintain a clean, organized, and presentable reception area
• Ensure adherence to company policies and visitor security procedures

Communication & Customer Service

• Answer, screen, and forward incoming phone calls
• Respond to inquiries via phone, email, and in person
• Ensure clients, callers, and visitors feel supported and valued

Mail & Deliveries

• Receive, sort, and distribute incoming mail, packages, and deliveries

Administrative & Clerical Support

• Assist with photocopying, scanning, filing, and data entry
• Maintain office supplies inventory and place orders when necessary
• Provide administrative support in planning and organizing company engagements and activities
• Prepare folders, brochures, and other company information for distribution to stakeholders

Travel & Logistics Support

• Provide staff with travel support and related requirements
• Liaise with travel agencies for bookings, payments, and follow-ups
• Support staff in processing visas, insurance, and travel documentation
• Assist with planning and execution of staff and stakeholder visits

Position Details

• Employment Type: Full-Time
• Location: Kampala, Uganda
• Industry: Consulting
• Categories: Admin & Office, Customer Service