Travel Service Officer at 1860 Travels Limited

About the Role

We are seeking an experienced and resourceful Travel Service Officer to join our dynamic team. The ideal candidate is proactive, customer-focused, and capable of handling a wide range of travel services confidently and professionally.

Key Responsibilities

• Handle flight bookings, fare searches, ticketing, reissues, and cancellations
• Manage hotel reservations, ensuring timely confirmations and high service standards
• Package and process holiday and tour bookings (local and international)
• Provide and issue travel insurance for clients
• Offer expert travel advice, visa information, and itinerary planning
• Attend to customer queries across calls, emails, and walk-in clients
• Maintain updated knowledge of airline rules, travel regulations, and industry changes
• Ensure all bookings are accurately entered into company systems
• Work closely with corporate and sub-agent teams to manage travel requests efficiently
• Maintain high levels of professionalism, confidentiality, and customer satisfaction

Required Qualifications

• Minimum 2-4 years of experience in a travel agency or travel services environment
• Strong knowledge of Amadeus, Sabre, or other industry-standard GDS platforms
• Excellent communication and customer service skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and work efficiently in a fast-paced environment
• Knowledge of global destinations, airlines, GDS, travel regulations, and travel insurance
• Good organisational and data-entry skills

Preferred Qualifications

• IATA Certification/Accreditation