Travel Agent Desk Officer at United Nigeria Airlines

Job Summary

An exciting opportunity has arisen for a motivated professional to support and manage the relationship between the airline and accredited travel agents. In this role, you will ensure efficient handling of agency requests, provide sales support, resolve ticketing and booking issues, and ensure compliance with airline policies. This position enhances agency performance, drives revenue, and supports overall sales targets.

Travel Agent Support & Relationship Management

• Serve as the primary contact for all travel agency inquiries, requests, and issues
• Assist travel agents with bookings, ticket issuance, reissuance, refunds guidance, EMDs, fare rules, and schedule changes
• Provide timely updates to travel agents on new policies, promotions, schedules, and fare changes
• Strengthen partnerships to maximize sales from the agency channel

Ticketing & Reservations Assistance

• Resolve complex PNR issues escalated by travel agents
• Provide support on ticketing errors, revalidations, involuntary changes, and disruptions
• Ensure travel agents adhere to airline ticketing processes and GDS standards
• Guide agents on ADM (Agency Debit Memo) prevention and correct fare usage

Sales Support & Revenue Growth

• Monitor agent performance and contribution to revenue targets
• Assist in implementing sales campaigns, commission structures, and promotional offers
• Identify opportunities to grow market share through agents
• Provide feedback to Sales Manager on agent trends and challenges

Compliance & Fraud Prevention

• Monitor agent transactions for non-compliance, misuse of fares, or fraudulent activities
• Provide corrective guidance to agents to reduce revenue leakage
• Support the issuance of ADMs for incorrect bookings or violations

Reporting & Administration

• Maintain updated records of agent interactions, escalations, and resolutions
• Prepare periodic reports on agent performance, issues handled, and support provided