Ticketing and Reservations Officer

About the Role

An exciting opportunity has arisen for a motivated professional to join our team as a Ticketing and Reservations Officer at HT-Limited in Lagos, Nigeria.

Key Responsibilities

• Create and issue tickets for air, rail, hotel, and car rental reservations using Amadeus GDS and other airline and hotel booking platforms
• Interpret and apply complex client travel policies, fare rules, and supplier contracts
• Handle a high volume of email and phone requests from travel desk officers and individual travellers
• Manage schedule changes, flight cancellations, re-issues, and refunds promptly and accurately
• Proactively monitor PNRs (Passenger Name Records) for potential disruptions and provide alternative solutions
• Maintain up-to-date knowledge of airline policies, visa requirements, and airport security procedures
• Ensure the highest standard of data accuracy in all passenger records and documentation
• Assist customers in planning all aspects of their corporate and leisure travel by helping them reach their destinations via the best routes at the lowest cost
• Advise clients on all available options for competitive fares, best routes, and airline rules
• Collaborate with account managers to resolve any service or fulfilment issues
• Achieve individual and team targets for accuracy, productivity, and quality service
• Maintain excellent client relationship management skills and follow up with clients to achieve high satisfaction scores

Required Qualifications

• IATA Certification