Telesales / Call Center Agent at Daytona 247 People's Pharmacy and Supermarket

About the Role

This position offers a great opportunity for career growth in a dynamic retail environment. You will be responsible for managing customer interactions across multiple channels while driving sales and maintaining exceptional service standards.

Key Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Answer customers' phone calls professionally and respond to inquiries and complaints
• Use CRM systems (Zoho) to update records and monitor sales pipelines
• Follow communication scripts when handling different topics
• Raise tickets for all issue-related calls and messages across WhatsApp, Slack, and other social media platforms
• Identify customers' needs, clarify information, research issues, and provide solutions and/or alternatives
• Seize opportunities to upsell and cross-sell products when appropriate
• Make sales or recommendations for products or services that suit client needs
• Close sales expeditiously via phone calls and other platforms
• Meet and exceed personal and team qualitative and quantitative targets
• Develop long-term relationships and ensure high customer satisfaction

Required Qualifications

• HND or BSc in any field
• At least 2 years of proven telesales or call center experience (retail experience is an added advantage)
• Computer savvy with proficiency in CRM software such as Zoho
• Ability to work well both in a team and independently
• Excellent verbal and listening communication skills
• Strong sales skills with clear customer focus
• Data-driven mindset for decision-making

Compensation and Benefits

• Salary: ₦100,000 – ₦140,000 monthly
• HMO
• Feeding allowance
• Pension
• 13th month bonus
• Sales commission