Telesale Executive Officer at PC Planet

About the Role

PC Planet seeks a dedicated Telesales Executive Officer to drive sales growth through proactive customer engagement and relationship management. This position offers the opportunity to work independently or collaboratively to achieve ambitious sales targets while building lasting client relationships.

Key Responsibilities

• Lead Generation & Customer Engagement: Actively identify and contact potential customers online and through phone calls to generate sales leads and build a growing client base
• Product Expertise: Develop thorough understanding of computer hardware, software, and peripherals to effectively communicate features, benefits, and technical specifications to customers
• Sales & Negotiation: Present products, answer customer questions, explain technical details, and negotiate prices and terms to secure sales
• Customer Relationship Management: Maintain and grow profitable customer relationships by providing excellent service, handling inquiries, and following up on leads
• Sales Target Achievement: Work independently or with a team to meet or exceed monthly and quarterly sales goals and drive revenue for the company
• Market & Trend Awareness: Stay informed about the latest technology trends, online marketing strategies, and competitor activities

Required Qualifications

• Education: High School Diploma or GED minimum; degrees in business, marketing, or computer science are beneficial
• Experience: Previous telesales, client service, customer service, or sales experience

Essential Skills

• Communication & Customer Service: Exceptional ability to communicate effectively through various digital platforms and provide outstanding customer service
• Technical Aptitude: Basic to strong knowledge of computers, hardware, and related IT terminology
• Sales & Persuasion: Strong negotiation skills to overcome objections and close deals
• Organization & Self-Motivation: Ability to manage multiple tasks, prioritize work, and remain self-motivated to achieve sales targets
• Digital Tools Proficiency: Familiarity with online sales tools, CRM systems, and communication platforms (email, chat, phone)