Technical Pre-Sales Officer at Alfred & Victoria Associates

Job Purpose

Acts as a vital bridge between the sales and technical teams, responsible for understanding client requirements, designing tailored solutions, and effectively communicating the value proposition of the company's products and services.

This role combines technical expertise with strong business acumen to support the sales team in securing new business, nurturing key accounts, and driving business growth.

Key Responsibilities

• Collaborate with the sales team to understand customer requirements and craft customised product/service presentations, demos, and proposals
• Translate business needs into functional and technical requirements, ensuring alignment with the organisation's offerings
• Participate in discovery meetings with potential clients to assess needs and propose relevant solutions
• Prepare and deliver compelling proposals, RFIs, RFPs, technical documents, and solution blueprints
• Develop client-specific presentations that articulate solutions, business benefits, and ROI
• Conduct technical product demos to clients, prospects, and partners, showcasing use cases, integration capabilities, and competitive advantages
• Work closely with internal teams (Developers, Infrastructure, Marketing, etc.) to tailor solutions and provide field insights and feedback
• Support account managers in building trust with prospective clients through technical credibility
• Act as a product evangelist, staying current with product features, roadmap, and industry trends
• Assist in onboarding and training of internal sales team members on new products and updates
• Maintain a knowledge base of market trends, competitor activities, and customer needs
• Gather and relay client feedback to the Product and Engineering teams to influence product development and innovation
• Support the continuous improvement of sales tools and processes
• Provide training materials and customer insights to the sales team