System Analyst

About the Role

This role represents an excellent career development opportunity. The System Analyst is responsible for analyzing business requirements, designing system solutions, supporting enterprise applications, and ensuring successful implementation aligned with organizational goals.

The System Analyst will support in delivering system projects, enhancements, and operational stability within the insurance systems environment. The role focuses on requirement gathering, small system developments, integrations, testing, quality assurance, and ongoing application support to ensure efficient operations across core insurance, finance, digital platforms, and third-party integrations.

The position acts as a bridge between business users, vendors, and the ICT team to ensure systems meet operational, regulatory, and performance requirements.

Key Responsibilities

• Gather, analyze, and document business requirements from underwriting, claims, finance, operations, and management teams
• Prepare Business Requirement Documents (BRDs), functional specifications, process flows, and user stories
• Support project planning, task tracking, and coordination with vendors and internal teams
• Perform gap analysis and recommend practical system solutions
• Follow change management procedures and documentation standards
• Implement small system enhancements, configurations, reports, and automation tasks
• Support customization of the core insurance system, ERP, and digital platforms
• Assist in data mapping, validation rules, and workflow configurations
• Support API integrations between core systems, finance systems, mobile applications, portals, and third-party partners
• Monitor system integrations and resolve interface-related issues
• Work closely with vendors and internal teams to ensure successful delivery

Position Details

• Employment Type: Full-Time
• Location: Dar es Salaam, Tanzania
• Department: Computer & IT, Science & Engineering, Business Operations
• Industry: Finance