State Merchant Officer at Fort Knox Group

About the Role

A dynamic team is expanding and looking for the right talent to join as a State Merchant Officer.

Key Responsibilities

• Recruit, onboard, and manage state aggregators and agent networks
• Drive POS deployment, management, and maintenance within assigned state
• Ensure revenue targets are achieved and maintain a 95% active agent base
• Oversee branding and visibility initiatives in line with company standards (PICOS)
• Coordinate POS distribution, retrieval, and repairs in collaboration with the EUS team
• Ensure aggregators fund their agents promptly and maintain zero float balance
• Identify and implement opportunities for market penetration and growth
• Monitor and report competitor activities and propose counter strategies
• Ensure effective management of POSM materials to avoid damage or wastage

Qualifications & Requirements

• Minimum of a Bachelor's Degree in any discipline
• 2+ years of commercial or business management experience, preferably in fintech, financial services, or banking
• 1–2 years of experience in POS management or agency banking operations (advantageous)
• Strong leadership, communication, and relationship management skills
• Ability to recruit, train, and manage aggregators and agents effectively
• Tech-savvy with proficiency in basic computer applications
• Performance-driven, goal-oriented, and able to thrive in a fast-paced environment

Desired Attributes

• Team player with excellent interpersonal skills
• Strong customer orientation and problem-solving ability
• Self-motivated with a passion for field operations and merchant acquisition