Shelf Attendant at Mopheth Group

About the Role

An exciting opportunity has arisen for a motivated professional to join our team as a Shelf Attendant. In this role, you will be responsible for maintaining product displays, managing inventory, and ensuring a clean and organized shopping environment.

Receiving, Stocking & Merchandising

• Receive products from back store/receiving area; verify quantities, conditions, and codes before shelving
• Replenish shelves promptly; follow FIFO/FEFO (FEFO mandatory for pharmacy and perishables)
• Merchandise to planograms; maintain faced-up, organized displays
• Flag low stock, damages, and near-expiry items; initiate pull-outs and transfers as instructed

Pricing, Labeling & Barcoding

• Ensure all items have correct price tags/barcodes; replace missing or incorrect labels immediately
• Apply promotional and markdown labels accurately; remove expired promo tags
• Report price discrepancies to the supervisor for correction

Expiry Management & Product Integrity

• Conduct daily and weekly expiry checks and record findings
• Execute FEFO strictly (pharmacy: mandatory; cold chain items as applicable)
• Isolate expired or compromised products; follow standard operating procedures for quarantine and documentation

Housekeeping, Hygiene & Safety

• Keep shelves, aisles, and surrounding areas clean and unobstructed
• Comply with food safety and pharmacy hygiene protocols; prevent cross-contamination
• Adhere to health, safety, and environment rules: proper lifting, spill management, hazard reporting, and emergency procedures

Customer Assistance & Service

• Greet and assist customers; guide them to products and promotions
• Escalate technical queries to pharmacists or supervisors (pharmacy: do not provide clinical advice)
• Support queue management, gift wrapping, basket and cart retrieval as required

Inventory Control & Shrink Reduction

• Participate in cycle counts and stocktakes; ensure accurate counting and reconciliation
• Minimize shrink by vigilant shelf monitoring, damage handling, and adherence to standard operating procedures
• Report suspicious activity; follow security protocols

Documentation, Systems & Compliance

• Complete checklists for opening and closing procedures, expiry checks, cleaning, and replenishment
• Use POS and stock systems as required