Service Delivery Manager at Vatebra Limited

About the Role

A dynamic team is expanding and looking for the right talent to join as a Service Delivery Manager.

Responsibilities

• Coordinate the day-to-day management of project activities, timelines, and resources
• Maintain project schedules, track progress, and update stakeholders on project milestones
• Act as a liaison between team members, clients, and other stakeholders to ensure smooth project execution
• Prepare and maintain project-related documentation, including status reports, meeting notes, and action item lists
• Identify and monitor project risks and issues, escalating them to senior team members when necessary
• Work closely with cross-functional teams to ensure all project tasks are completed on time and meet quality standards
• Work with customer support to ensure customers are delighted with post-implementation activities on all projects executed
• Build and maintain strong client relationships to ensure customer satisfaction and retention

Required Qualifications

• B.Sc. Degree in Information Technology or Management

Required Experience & Skills

• Service Management
• Client Relationship Management
• Project Management
• Team leadership
• Conflict resolution
• Effective communication
• Incident management