Senior DevOps Engineer [With Core Banking Experience]

Job Objective

To provide reliable operational and technical support for card payment applications by managing issuing and acquiring configurations, supporting card programs, performing testing and system upgrades, and ensuring stable, secure, and efficient transaction processing through proactive monitoring, collaboration with issuers, schemes, and internal teams, and continuous system improvement.

Application Support & Operations

• Provide functional and technical support for C+ applications including TWO, TWMG, and TW FIMI
• Monitor system performance, transactions, and alerts to ensure high availability and service continuity
• Investigate, troubleshoot, and resolve application incidents and issues within agreed SLAs
• Perform routine system health checks and proactive issue prevention

Issuing & Acquiring Support

• Support card issuing and acquiring projects in collaboration with issuers, acquirers, and payment schemes
• Assist with onboarding new issuers or merchants and maintaining existing relationships
• Ensure compliance with scheme rules and internal operational standards

Configuration & Program Setup

• Perform configuration changes for existing environments
• Set up new card programs and acquiring programs, including parameters, profiles, fees, limits, and routing
• Support changes related to products, BINs, merchants, terminals, and transaction flows

Testing & Quality Assurance

• Conduct host-to-host testing with external partners, issuers, acquirers, and schemes
• Support UAT and QA activities, including test case execution, defect tracking, and resolution verification

Transaction Monitoring & Analysis

• Monitor live transactions to detect anomalies, failures, or performance issues
• Analyze transaction data and logs to identify root causes and recommend corrective actions
• Support settlement, reconciliation, and transaction reporting activities