Secretary / Telemarketer at Marsand Bespoke Joinery Limited

Job Summary

We are seeking a Secretary/Telemarketer to join our team. This role combines administrative support with active sales engagement, requiring individuals to manage correspondence and data while conducting outbound sales activities through phone calls to potential and existing customers. Success in this position requires strong communication skills, a polite and patient telephone manner, and the ability to handle rejection while meeting sales targets and fostering positive client relationships.

Key Responsibilities

Sales & Outreach

• Make outgoing calls to potential and existing customers to inform them about products and services
• Generate leads and qualify prospects for the sales team
• Achieve agreed-upon sales targets and promote additional products through upselling and cross-selling

Customer Service & Relationship Management

• Understand customer needs and tailor services to meet them
• Maintain positive relationships with clients through follow-up calls and excellent customer service
• Address customer complaints and questions with a polite and customer-focused approach

Administrative Support

• Update customer information in databases and maintain accurate records of calls and sales
• Process sales and contracts accurately
• Draft correspondence and manage office documents

Market Research & Feedback

• Gather feedback from customers and share it with the internal team to improve services
• Conduct market research to understand customer needs and preferences

Requirements

• Bachelor's Degree
• 5 years of relevant work experience

Essential Skills & Qualities

• Excellent verbal and written communication skills
• Polite and patient telephone manner
• Ability to handle rejection and meet sales goals
• Customer-focused approach
• Strong organizational and record-keeping abilities

Career Growth

This position offers a great opportunity for career growth.