Sales Trainer - Mobile Installment at Flexi Microfinance Bank (Flexi MFB)

Position Overview

Flexi Microfinance Bank is recruiting a Sales Trainer to design, deliver, and continuously improve training programs for Sales Agents and Field Supervisors responsible for selling the Mobile Installment product across 3C Hub locations nationwide. This role ensures that all sales personnel possess the right skills, product understanding, sales process knowledge, and customer service competence needed to achieve aggressive acquisition and revenue targets.

Key Responsibilities

Training Program Development

• Design comprehensive onboarding and continuous learning programs tailored to Mobile Installment sales operations
• Develop structured training manuals, product guides, scripts, objection-handling frameworks, and performance playbooks
• Update training content regularly in line with new policies, product updates, and regulatory requirements

Training Delivery & Facilitation

• Conduct onboarding training for newly recruited Sales Agents before deployment to 3C Hub outlets
• Deliver ongoing refresher courses—virtual and physical—to improve conversion rates and compliance
• Train agents on:
  • BNPL product features and eligibility criteria
  • Sales funnel management and lead qualification
  • Customer needs assessment and solution pitching
  • POS onboarding processes
  • Documentation accuracy and KYC standards
  • Fraud detection and responsible lending practices

Performance & Skills Assessment

• Conduct periodic knowledge checks, role-plays, and simulations to evaluate agent competency
• Track post-training performance metrics (conversions, ticket sizes, compliance rate) and recommend targeted coaching
• Identify low-performing agents and design remedial programs

Field Coaching & Support

• Conduct field visits to 3C Hub locations for in-store observation, real-time coaching, and reinforcement
• Provide hands-on guidance on sales techniques, customer engagement, and upselling
• Ensure consistent application of training standards across all locations

Location

Lagos, Nigeria