Sales & Order Fulfillment Executive at Maxitech Global Investment Limited

Role Overview

We are seeking results-driven, detail-oriented, and customer-focused Sales & Order Fulfillment Executives to join our dynamic team. You will be responsible for engaging customers, processing orders accurately, and ensuring seamless fulfillment from start to finish. This role requires a proactive individual who thrives in a fast-paced environment and can consistently deliver on sales targets and operational excellence.

Key Responsibilities

Sales & Customer Engagement

• Actively engage customers (in-store, online, and via phone) to understand their needs and offer suitable solutions
• Achieve daily, weekly, and monthly sales targets
• Communicate promotions, new arrivals, and pricing updates to customers

Order Processing & Fulfillment

• Accurately process prepaid and credit orders using Odoo ERP
• Coordinate with inventory and logistics teams to ensure timely and correct deliveries
• Verify that customers receive only the items purchased to prevent errors

Operational Excellence

• Maintain accurate and up-to-date records on Google Sheets and internal systems
• Ensure strict adherence to SOPs for order documentation, customer communication, and stock handover
• Contribute to process improvement initiatives to enhance efficiency and customer experience

Customer Experience & Problem Resolution

• Handle complaints and escalations professionally, ensuring customer satisfaction
• Follow up on orders and proactively communicate any delays or issues

Requirements

Education

• Minimum OND/HND/BSc in Business, Marketing, or a related field

Experience

• 1–3 years of experience in sales, order fulfillment, or customer service (preferably in IT distribution or retail)

Skills

• Strong communication and negotiation skills
• Excellent attention to detail and ability to work under pressure
• Familiarity with ERP systems (Odoo preferred) and Google Workspace
• Ability to multitask and manage multiple orders simultaneously