Sales & Customer Service Officer (RTW Factory) at 68byalake

About the Role

We are a dynamic team expanding our operations and seeking talented professionals to join our sales and customer service department. This is an operations-aligned role that combines customer engagement with order management and production coordination.

Positions Available

2 Officers

Experience Requirements

• Minimum 2–4 years of professional experience
• Previous experience in a fashion house, ready-to-wear brand, clothing factory, or boutique
• Experience will be verified through employer references, task assessments, and practical scenarios
• Applicants exaggerating their experience will be disqualified

Core Responsibilities

• Receive and attend to customers (walk-in and online)
• Accurate order intake and documentation
• Confirm and clarify proper measurements with customers
• Explain fabrics, styles, production timelines, and expectations clearly
• Coordinate fittings where applicable
• Conduct daily follow-ups with customers until delivery
• Ensure clean handover of orders to the production team
• Liaise with logistics and dispatch for timely deliveries
• Maintain accurate customer records and order history
• Uphold brand tone, professionalism, and composure at all times

Essential Requirements

Literacy & Technical Proficiency

• Read and write clearly in English
• Use WhatsApp Business professionally
• Fill order sheets accurately and completely
• Interpret measurements correctly
• Follow written standard operating procedures without confusion

Process Understanding

You must understand that sales and customer service operates as a complete system, including: order intake, measurement confirmation, fabric and style selection, timeline management, fitting coordination, customer follow-up, production handover, and delivery coordination.

Compensation & Benefits

• Base Salary: ₦80,000 – ₦150,000 monthly
• Performance-Based Bonuses tied to:
  • Accuracy of customer orders and measurements
  • Ability to convert inquiries into paid orders
  • Building customer trust and brand loyalty
  • Timely and proper follow-ups
  • Clean handover to production
  • Zero avoidable customer complaints
  • Delivery accuracy and coordination
• Accommodation: Available
• Note: This is not a commission-only or market-hawking role

Working Schedule

• Monday – Friday: 9:00am – 6:00pm
• Saturday: Rotated between the two officers (not weekly for both)

Location

Lagos, Nigeria