Sales and Order Fulfillment Officer - Abuja

Role Overview

The Sales Order & Fulfillment Officer is responsible for managing customer orders from receipt through delivery, ensuring accurate processing, timely fulfillment, and clear communication with both internal teams and clients. This role plays a key part in maintaining customer satisfaction and operational efficiency.

Key Responsibilities

• Process and manage sales orders accurately and efficiently
• Coordinate order fulfillment, scheduling, and delivery with internal teams
• Liaise with customers regarding order status, timelines, and documentation, and follow up until payment is made
• Ensure all orders comply with company procedures and quality standards
• Maintain accurate records of orders, invoices, and delivery documentation
• Work closely with Warehouse and Marketing teams to ensure effective delivery systems
• Handle customer queries and provide professional after-sales support
• Carry out periodic customer satisfaction surveys
• Maintain an adequate database of company customers and clients

Requirements

• 2 to 3 years of experience in health product sales (pharmaceutical products, IVF products, medical devices, diagnostics, etc.)
• Strong attention to detail and organizational skills
• Excellent communication skills (written and verbal)
• Ability to manage multiple orders and deadlines simultaneously
• Proficiency in Microsoft Office and order management systems
• Customer-focused mindset with a problem-solving attitude

What We Offer

• Competitive salary based on experience
• Supportive and collaborative work environment
• Opportunity to grow within a specialized and respected industry
• Training and development opportunities