Retail Store/ Channels Manager

About the Role

An established company is recruiting a Retail Store and Channels Manager to drive revenue growth across multiple sales channels. The ideal candidate will manage daily retail activities, oversee digital marketing and customer engagement initiatives, and ensure seamless end-to-end logistics and fulfillment processes.

Key Responsibilities

Sales & Revenue Management

• Manage and drive in-store and online sales performance to achieve revenue targets

Channel & Operations Management

• Oversee all sales channels including physical store, website, social commerce platforms, and third-party marketplaces
• Manage product listings, pricing updates, inventory synchronization, and system accuracy across platforms
• Maintain and optimize CRM systems, customer databases, and POS systems
• Ensure operational efficiency across sales, customer service, and fulfillment processes

Online Marketing & Customer Engagement

• Collaborate on digital marketing campaigns across social media, email marketing, and promotional platforms
• Monitor customer feedback and engagement metrics to improve brand experience
• Drive customer loyalty programs and retention strategies
• Respond to customer inquiries across digital channels and ensure high satisfaction levels

Product & Merchandising Management

• Curate and design gift packages and promotional bundles based on market trends and customer preferences
• Manage product assortment, merchandising displays, and in-store presentation
• Conduct inventory forecasting and stock planning to minimize shortages or overstocking

Logistics & Fulfillment Management

• Oversee end-to-end order fulfillment, packaging, shipping, and delivery coordination
• Manage vendor and courier relationships to ensure timely delivery
• Monitor logistics performance and resolve shipping or delivery issues
• Ensure quality control standards are maintained for all outgoing products

Team Leadership & Performance

• Supervise store staff and coordinate team activities

Location

Lagos, Nigeria