Offre fiable
Retail Shop Consultant
Outcess Solutions Nigeria Limited
Lagos, Nigeria
CDI
Publiée il y a 1 mois · Expire dans 3 semaines
Description du poste
We invite applications from suitably qualified candidates.
Responsibilties
- Responsible for managing a whole lot of incoming and outgoing calls in the organization
- Build long-lasting relationships with customers
- Keep a comprehensive record of all calls and/or conversations in the organization’s call center data bank
- Attend educational seminars or conferences on a regular basis so as to develop expertise and improve performance levels
- Make use of available opportunity to sell or advertise products to customers
- Make sure that whatever response given to the customer(s) is in line with pre-organized communication scripts that have been prepared for different topics that cover customer-related issues
- Identify the needs of various customers, clarify information, embark on necessary research, and provide lasting solutions to customer’s problems
- Route calls to the appropriate channel(s)
- Move complex issues or complaints to supervisors
- Willing to work during extended odd hours and/or during holiday periods.
- Interested candidates should possess an HND / Bachelor`s Degree with 1 - 3 years experience.
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