Restaurant Supervisor at Bukka Hospitality Limited (Bukka Hut)

About the Role

Bukka Hospitality Limited (Bukka Hut) is seeking a qualified Restaurant Supervisor to join our team in Lagos. This role is critical to maintaining operational excellence and ensuring exceptional customer experiences across our establishment.

Key Responsibilities

• Maintain a visible presence in the front of house to address customer issues promptly and ensure all frontline staff are consistently smiling and well-coordinated
• Effectively supervise subordinates to ensure all required products are available according to the product time-out schedule and are well presented for customers
• Proactively identify and resolve issues that could adversely affect product availability and display
• Ensure timely requisition of products to prevent stockouts
• Supervise staff to prevent product and cash shortages
• Enforce standard operating procedures and monitor staff compliance
• Investigate any shortages, identify root causes, and implement immediate resolutions
• Oversee proper handling of equipment such as microwaves, chillers, POS systems, and computers to prevent damage and ensure smooth operations
• Submit all required reports on schedule
• Conduct shift closing procedures including: verifying cash reconciliation with cashiers, ensuring no trash is outside dumpsters, turning off TVs and music, sweeping dining areas, resetting tables, arranging chairs neatly, turning off all lights, and locking doors

Required Qualifications

• Bachelor's Degree or HND in Hospitality or a related field
• 2–3 years of work experience in a Quick Service Restaurant (QSR) business
• Strong communication skills
• Excellent leadership skills
• Proactive mindset with strong attention to detail
• Must reside within Lekki and its surrounding areas