Restaurant Operations Manager

About the Role

We are seeking a dynamic Restaurant Operations Manager to join our expanding team at Domeo Resources International (DRI) in Abuja, Nigeria. As Operations Manager, you will oversee the day-to-day operations of our fast food restaurant to ensure efficient service delivery, food quality consistency, cost control, and high customer satisfaction. This role focuses on optimizing processes, managing staff performance, and ensuring compliance with food safety and operational standards.

Key Responsibilities

Operational Management

• Oversee daily restaurant operations including kitchen, service counter, drive-through (if applicable), and dining areas
• Ensure fast, accurate, and consistent service in line with brand standards
• Implement and monitor standard operating procedures (SOPs) to improve efficiency and productivity

Staff Supervision & Performance

• Recruit, train, schedule, and supervise operational staff
• Ensure staff comply with service standards, hygiene practices, and safety procedures
• Monitor staff performance and conduct regular evaluations, coaching, and disciplinary actions where necessary

Quality Control & Food Safety

• Ensure strict compliance with food safety, hygiene, and health regulations
• Monitor food preparation, storage, and presentation to maintain consistent quality
• Conduct routine inspections of kitchen equipment, cleanliness, and safety practices

Inventory, Cost & Resource Management

• Manage inventory levels, stock ordering, and supplier coordination to prevent shortages or waste
• Monitor food costs, labour costs, and operational expenses to meet budget targets
• Implement cost-control measures while maintaining service quality

Customer Service & Issue Resolution

• Ensure high levels of customer satisfaction by addressing complaints and service issues promptly
• Monitor customer feedback and implement improvements where required
• Ensure a clean, welcoming, and efficient dining environment

Reporting & Compliance

• Prepare daily, weekly, and monthly operational reports
• Maintain compliance with all regulatory and company requirements