Relationship Officer, Other Financial Institutions

Position Overview

Unified Payment Services Limited seeks a dedicated Relationship Officer to manage and expand strategic partnerships with microfinance banks, mortgage banks, finance companies, digital lenders, and other non-bank financial institutions. This role focuses on driving business growth through collaboration, integration, and cross-selling of fintech solutions and payment services, while ensuring strong relationship management, compliance, and operational excellence.

Key Responsibilities

Partnership & Relationship Management

• Develop and maintain productive business relationships with key decision-makers in other financial institutions (OFIs)
• Serve as the primary point of contact for partner institutions, ensuring timely communication and issue resolution
• Identify partnership opportunities that align with the company's financial inclusion and revenue growth objectives
• Negotiate and manage partnership agreements, SLAs, and commercial terms
• Conduct periodic performance reviews with partners to assess service quality, transaction performance, and growth potential

Business Development & Growth

• Drive adoption of the company's payment and fintech solutions across partner OFIs
• Collaborate with internal product, technology, and operations teams to onboard new partners and deploy services efficiently
• Identify and execute initiatives that enhance transaction volumes, float balances, and cross-platform activities
• Support product innovation and joint solutions targeted at the OFI segment

Operational & Risk Management

• Monitor and ensure partner compliance with regulatory requirements, internal policies, and operational standards
• Resolve operational challenges in collaboration with internal support teams
• Track and reconcile financial transactions, settlements, and partner accounts as required
• Maintain accurate and up-to-date records of all partnership activities and communications