Relationship Management Officer (Account Manager)

Position Overview

An exciting opportunity has arisen for a motivated professional to join our team. As a Relationship Management Officer, you will develop long-term relationships with a portfolio of clients while liaising between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

Key Responsibilities

• Serve as the primary point of contact and build long-term relationships with customers
• Ensure the timely and successful delivery of solutions according to customer needs and objectives
• Keep current clients satisfied and deliver exceptional client service on a day-to-day basis
• Liaise between customers and internal teams to facilitate successful solution implementation
• Build and maintain strong, long-lasting client relationships
• Identify cross-selling and upselling opportunities to increase revenues
• Clearly communicate the progress of monthly and quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and identify areas for improvement
• Assist with challenging client requests or issue escalations as needed
• Conduct proactive routine calls for customer surveys and feedback
• Support client retention and win-back initiatives

Required Qualifications

• BA/B.Sc degree in Business Administration, Sales, or relevant field
• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or relevant role
• Solid experience with CRM software (e.g., Salesforce, Zoho CRM, or HubSpot) and MS Office, particularly MS Excel
• Experience delivering client-focused solutions to customer needs

Required Skills and Competencies

• Excellent listening, negotiation, and presentation abilities
• Ability to prioritize and multitask effectively
• High level of accuracy and attention to detail
• Ability to have difficult conversations professionally
• Strong verbal and written communication skills