Regional Operations Team Lead (Lagos) at Pack'N'Pay

Position Overview

The Regional Operations Team Lead (Lagos) is responsible for managing Osusu's field operations across Lagos and other Western states. The role combines the responsibilities of a Super-Agent with expanded operational and leadership functions, ensuring efficient agent supervision, logistics coordination, compliance, and regional reporting to headquarters. This role also provides enterprise sales support in collaboration with the Sales team.

Key Responsibilities

Field Supervision

• Supervise agents during field operations, ensuring daily deployment to assigned locations and active user engagement

Daily Briefings & Motivation

• Conduct daily check-ins with agents
• Communicate deployment plans, KPIs, and targets
• Motivate and guide field teams for performance consistency

Performance Monitoring

• Monitor real-time agent performance across Western states
• Address operational issues promptly to minimize disruptions

Logistics Coordination

• Support efficient dispatch and delivery activities within the region
• Monitor timeliness, accuracy, and cost-effectiveness of logistics
• Escalate transport or delivery bottlenecks to headquarters for resolution

Process Compliance

• Enforce adherence to Standard Operating Procedures (SOPs)
• Ensure compliance with company policies, safety standards, and regulatory requirements

Quality Assurance

• Ensure accurate user data capture and onboarding compliance
• Verify correctness of app updates and field submissions

On-Ground Support

• Provide direct assistance to agents in the field
• Resolve technical, user, or logistical challenges

Reporting & Performance Tracking

• Consolidate and review daily and weekly reports from agents across the region
• Highlight performance gaps and recommend corrective action
• Submit comprehensive weekly reports covering operations, logistics, and compliance to the Operations Lead

Regional Coordination

• Supervise and coordinate Osusu's activities across the Western region