Porter at Efezi Southsea Nigeria Limited

We invite applications from suitably qualified candidates. Responsibilities Guest Assistance:

• Assist guests with carrying luggage during arrival and departure.

• Escort guests to their rooms and explain room features if required.

• Provide wheelchairs or other assistance to guests with special needs.

Lobby & Entrance Management:

• Maintain a clean, neat, and welcoming lobby/entrance area.

• Open doors and greet guests warmly.

• Ensure trolleys, carts, and bell equipment are clean and ready for use.

Luggage Handling:

• Tag, store, and retrieve luggage safely for guests.

• Ensure luggage is delivered promptly to the correct room.

• Handle lost-and-found items properly.

Guest Information & Support:

• Provide basic information about hotel services, facilities, and local attractions.

• Assist guests with directions, transportation, and taxi bookings.

• Help with special guest requests (e.g., delivering items to rooms).

Room Assistance:

• Deliver room service orders, amenities, or packages when needed.

• Assist housekeeping by moving linen or supplies during busy periods.

• Help with setting up function rooms or meeting areas.

Security Support:

• Observe and report unusual activities or suspicious individuals.

• Assist in monitoring guest movements at the entrance.

• Support emergency procedures (fire alarms, evacuations).

Coordination:

• Work closely with the front desk, concierge, and housekeeping for smooth operations.

• Communicate luggage information to reception (early check-in, late check-out, VIP guests).

Customer Service:

• Provide polite, respectful, and professional interactions.

• Handle guest complaints or concerns and escalate to supervisors when needed.

• Uphold the hotel’s service standards at all times.

Miscellaneous Tasks:

• Deliver messages, parcels, and mail to guest rooms.

• Assist with loading/unloading delivery vehicles when necessary.

• Support night staff or shift teams with general tasks

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