Patient Service Officer

This position offers a great opportunity for career growth. Position Overview: The Patient Services Officer serves as the first point of contact for patients, ensuring a warm, professional, and seamless patient experience while supporting hospital operations and service excellence. Key Responsibilities:

• Welcome and attend to patients in a courteous and professional manner

• Register patients and manage appointments accurately

• Provide information on hospital services, processes, and billing procedures

• Coordinate patient flow to reduce waiting times and improve service delivery

• Handle patient enquiries, feedback, and complaints professionally

• Maintain accurate patient records and confidentiality at all times

• Collaborate with clinical and administrative teams to enhance patient experience

Requirements: & Qualifications

• Bachelor’s degree in any relevant field

• Prior experience in healthcare front desk or customer service is an advantage

• Strong knowledge of EMR

• Excellent communication and interpersonal skills

• Strong organizational and multitasking abilities

• Proficiency in basic computer applications

• Professional appearance and patient-centred attitude

Note: Walk in interview: Mon 2nd Feb - Fri. 6th Feb. 2026  Time: 9:00am - 3pm Address:  3/5 Adetola Ayeni Street, off Amore Avenue, Freedom Way, Lekki Phase I, Lagos