Operations Supervisor at Brint School

Job Summary

We're building a system-driven, data-smart, and emotionally intelligent organization. We're looking for an Operations Supervisor who has built and led operational excellence within a high-growth online school or EdTech company.

Role Summary

The Operations Supervisor will oversee day-to-day operational performance across the academic and support teams, ensuring smooth class delivery, accurate reporting, and seamless tutor-parent coordination.

You'll manage a team of 10–20 operations and customer-facing staff, drive compliance with company processes, and introduce systems that ensure accountability, service quality, and efficiency as we scale.

This role is ideal for someone with proven experience in EdTech operations who understands the operational heartbeat of a growing organization and can bring order, systems, and calm leadership to a scaling team.

Key Responsibilities

Operational Leadership & Team Oversight

• Supervise daily activities of the operations team including customer service representatives, scheduling officers, and academic operations assistants
• Ensure accurate tracking of classes, attendance, tutor performance, and client feedback
• Lead weekly operations meetings, review performance dashboards, and coordinate action plans for service issues
• Mentor, train, and support the team to maintain high communication standards and professional execution

Process Management & Systems Efficiency

• Develop, document, and refine standard operating procedures for class scheduling, missed class recovery, progress reporting, and escalation loops
• Collaborate with tech and QA teams to improve automation and reporting systems
• Monitor data accuracy in invoices, reports, and tutor schedules to reduce manual errors
• Champion process improvement initiatives to reduce delays, duplication, and rework

Client & Tutor Coordination

• Oversee client satisfaction loops to ensure timely response to parent concerns