Operations Manager (Energy Storage) at Transsion Holdings

Job Summary

We are seeking an experienced Operations Manager to lead our after-sales service network for energy storage solutions. This role oversees service outlets, team performance, process optimization, and cross-functional collaboration to ensure efficiency, quality, and customer satisfaction.

Key Responsibilities

• Plan, establish, and manage regional after-sales service outlets to ensure effective coverage and smooth operations
• Recruit, train, and manage service teams; enhance technical skills, optimize resource use, and ensure timely response to customer needs
• Monitor service response and completion times, implement KPI-based performance evaluations, and streamline workflows for maximum efficiency
• Standardize and improve service processes, conduct quality audits, implement customer feedback mechanisms, and drive continuous improvement initiatives
• Build a comprehensive service knowledge base and document best practices to strengthen team capability and consistency
• Collaborate closely with sales, technical, supply chain, and product teams to meet customer needs and ensure seamless communication across departments

Required Qualifications

• Bachelor's Degree or higher in Electrical Engineering, Power Systems, Mechanical Engineering, or related field
• 5+ years of experience in after-sales service, operations and maintenance (O&M), or service operations (energy storage/renewable energy experience preferred)
• Proven expertise in service network management, team leadership, and process optimization
• Strong communication, coordination, and stress management skills across teams and regions
• Data-driven mindset with focus on measurable results and continuous service improvement