Operations Manager at ECLAT HR Consulting

About the Role

ECLAT HR Consulting is seeking a dedicated Operations Manager to oversee daily administrative operations and ensure smooth workflow and coordinated service delivery.

Key Responsibilities

• Oversee daily administrative operations to ensure smooth workflow and coordinated service delivery
• Supervise and manage front-desk operations, including member registrations, inquiries, bookings, and guest support
• Prepare staff schedules, manage attendance, and evaluate performance to maintain high service standards
• Develop, update, and enforce administrative policies, standard operating procedures (SOPs), and operational guidelines
• Coordinate with maintenance teams to ensure facilities, equipment, and amenities are clean, functional, and safe
• Monitor stock levels and manage procurement of supplies, materials, and service contracts
• Assist in budget planning, expense tracking, and financial reporting to support cost-effective operations
• Maintain accurate administrative records, reports, compliance logs, and documentation for audits
• Oversee membership systems, payment processing, renewals, and customer data management
• Handle escalated customer concerns and service-related issues promptly and professionally
• Support planning, scheduling, and execution of recreational programs, activities, and events
• Ensure compliance with health, safety, facility standards, and hospitality regulations
• Conduct regular facility inspections to identify maintenance needs, safety risks, or operational gaps
• Coordinate emergency procedures, incident reporting, and safety protocol implementation
• Monitor and coach administrative staff to improve service quality and operational performance
• Collaborate with marketing and customer service teams to enhance member engagement and program participation
• Prepare administrative summaries, operational updates, and financial reports for management
• Identify operational inefficiencies and recommend process improvements to enhance overall center performance

Requirements

• Bachelor's degree

Location

Lagos, Nigeria