Operations Implementation and People Performance Executive at The Concept Group

Job Summary

The Operations Implementation and People Performance Executive will oversee the implementation of operational strategies, optimize workflows, and manage team performance within the Business Operations unit. This role is crucial for achieving the unit's efficiency, quality standards, and productivity goals, directly contributing to organizational growth. A strong analytical mindset and data-driven approach are essential to measure performance and support informed decision-making.

Duties and Responsibilities

Operations Implementation

• Lead the rollout of operational strategies and improvements in line with business goals
• Coordinate with relevant departments to implement new policies, systems, and tools for streamlined workflows
• Monitor the effectiveness of newly implemented solutions, ensuring alignment with company objectives
• Regularly assess and propose enhancements for ongoing operational processes using data insights

People Performance Management

• Define and track key performance indicators (KPIs) for the Business Operations unit
• Conduct data-driven appraisals and provide structured feedback to improve performance
• Develop and manage training programs to enhance employee productivity
• Drive a culture of accountability and high performance through consistent coaching and performance tracking

Cross-functional Collaboration

• Collaborate with the Business Process Analyst and other teams to ensure seamless integration of new processes
• Coordinate with HR for performance management alignment, employee engagement, and resource allocation
• Work with finance, compliance, and risk teams to ensure operational activities adhere to standards

Reporting and Data Analysis

• Collect, analyze, and interpret operational and performance data to identify efficiency gaps and improvement areas
• Prepare regular performance and operational reports for leadership