Onsite Service Desk Assistant at Tranter IT Infrastructure Services Limited

About This Role

Tranter IT Infrastructure Services Limited is seeking an Onsite Service Desk Assistant to join our team in Lagos, Nigeria.

Salary

209,000 NGN net

Key Duties and Responsibilities

• Monitor and respond quickly and effectively to requests received through the IT Service Management tool (ServiceNow)
• Respond to customer queries by phone and email
• Create step-by-step training material (one-point lessons) with screenshots for use by business users where required
• Provide technical assistance and support for concerns and issues related to systems, software, and hardware
• Maintain conformance of computer systems
• Participate in engagement sessions to determine root cause of recurring issues where required

Minimum Educational Requirement

• University degree in Computer Science or related discipline

Minimum Work Experience

• 3 years working experience in Information Technology and computer networking
• Working experience in IT service management
• Experience working in an FMCG environment (preferred)

Knowledge and Skills Required

• Knowledge of IT Service Management (ITIL)
• Knowledge of Cisco networking (CCNA)
• Computer network configuration and troubleshooting skills
• Office 365 and Windows operating system support skills
• Knowledge of Power Platform (preferred)