Onboarding Specialist at Brint School

Job Summary

We are seeking an Onboarding Specialist to join our remote team to manage the full onboarding process for new tutors and learners. You will ensure smooth transitions, clear communication, and exceptional first impressions for all users entering the Brint system.

As the Onboarding Specialist, you will welcome, guide, and activate new tutors and learners, ensuring that parents, learners, and tutors begin their journey confidently, informed, and excited to be part of the Brint community. This is a coordination and communication-heavy role requiring strong attention to detail, follow-up discipline, and genuine people skills.

Key Responsibilities

Tutor Onboarding

• Coordinate the recruitment-to-activation process for tutors, including documentation, training, and scheduling setup
• Ensure all tutor data, documents, and onboarding forms are accurate and complete
• Guide new tutors through Brint's policies, salary structure, and app tools
• Schedule first classes, ensure class access, and confirm readiness before start date
• Work with the Tutor Success Unit and HR to flag inconsistencies, incomplete onboarding, or missed trainings

Learner Onboarding

• Welcome new parents and learners warmly after registration and payment confirmation
• Confirm learner details, subjects, time zones, and tutor assignments
• Ensure the learner's class setup (Google Meet links, app access, WhatsApp groups, etc.) is correct and tested
• Maintain regular updates with parents in the first two weeks of class to ensure satisfaction
• Coordinate replacements or schedule adjustments in collaboration with Operations

Systems & Reporting

• Update and maintain onboarding trackers for tutors, parents, and learners
• Send weekly onboarding reports to the COO and Chief of Staff
• Identify and report patterns or bottlenecks in the onboarding process for system improvement
• Suggest creative solutions to enhance the onboarding experience