Night Duty Supervisor at Domeo Resources International (DRI)

About the Role

Domeo Resources International (DRI) seeks a dedicated Night Duty Supervisor to oversee overnight hotel operations. This role combines supervisory responsibilities with auditing duties, maintaining operational continuity and exceptional service standards during nighttime hours. The position is essential to delivering a seamless luxury guest experience around the clock.

Direct Reports

• Night Receptionist
• Security Liaison
• Support Staff

Key Responsibilities

Guest Experience & Night Service Excellence

• Provide warm, professional service to guests throughout the night
• Handle late arrivals, early departures, and special guest requests
• Resolve guest concerns efficiently with a calm and service-oriented approach

Night Operations & Duty Oversight

• Supervise all overnight front-office functions, ensuring smooth operations
• Monitor lobby and hotel activity, coordinating with security and housekeeping
• Conduct regular property walks to ensure safety, cleanliness, and proper ambience

Financial & Audit Responsibilities

• Complete daily financial audit, balancing revenue, payments, room charges, and reports
• Verify accuracy of postings, transactions, and PMS records
• Prepare night audit summaries and handover reports for management

Staff Coordination & Supervision

• Oversee night-shift staff; ensure readiness, professionalism, and adherence to standards
• Support staff with training on procedures, systems, and guest service expectations
• Coordinate cross-department communication for any overnight issues

Administration & Reporting

• Prepare incident reports, operational logs, and guest feedback documentation
• Update reservations, guest profiles, and billing details as needed
• Ensure accurate completion and filing of all audit and duty records

Safety, Security & Emergency Response

• Enforce hotel security protocols and safety standards
• Respond to emergencies and security concerns with professionalism and efficiency

Location

Lagos, Nigeria