Night-Duty Manager at Villa Park Hotels and Suites

About the Role

We are seeking a dynamic Night Duty Manager to join our expanding team. This is a leadership position within our Front Office department, requiring someone who can provide exceptional service while managing overnight operations.

Key Responsibilities

• Provide support, leadership and guidance to the Front Office overnight team
• Coordinate the workflow of the front office night team to ensure continuous coverage, including meal breaks
• Complete property-specific night audit procedures
• Conduct floor checks as required
• Check guests in and out of the property accurately and in a timely manner
• Greet all guests in a friendly manner, ensuring guest names are used at all times
• Answer all telephone calls within three rings in a professional manner according to brand standards
• Assist guests with enquiries and complaints, providing accurate information about property facilities and features
• Record guest comments for the information of the Head of Department
• Ensure accuracy and balancing of till and department cash float
• Prepare and distribute daily reports
• Document all transactions and alterations to accounts
• Carry out foreign currency transactions accurately
• Collect payment of accounts and issue receipts accordingly
• Ensure all guest details are fully updated on the PMS system
• Brief guests who are not loyalty program members on features and benefits, and sign them up to the program
• Ensure thorough and clear handover of information to team members on the following shift to ensure continuity of service
• Read all communication material at the commencement of each shift
• Action special requests appropriately and in a timely manner
• Maintain cleanliness and presentation of the front desk at all times
• Provide passionate, knowledgeable and friendly service to external and internal guests
• Ensure effective communication between other departments and Management

Requirements

Interested candidates should apply with their CV and relevant qualifications.