Offre fiable
Network Operation & Support Center Engineer
Hoop Telecoms
Lagos, Nigeria
CDI
Publiée il y a 1 mois · Expire dans 3 semaines
Description du poste
An exciting opportunity has arisen for a motivated professional.
Responsibilties
- Receive calls for all customer complains.
- Carry out first level troubleshooting to resolve customer issues remotely.
- Open, assign, update, and close tickets for all customer issues reported.
- Escalate unresolved technical issues to the Service Planning & Optimization unit.
- Follow up on every open ticket that is assigned other units.
- Ensure issues are resolved and tickets closed within 48 hours.
- Manage all customer communication channels and ensure they are always active.
- Notify customers of any pre-planned network activity.
- Notify all affected customers of downtimes caused by service failures.
- Call customers to confirm their issues have been resolved before closing tickets.
- Monitor all POPs and enterprise customer last mile links.
- Ensure new enterprise links are added to monitoring tools.
- Maintain a database of all enterprise customer PRTG login details and ensure it is always up to date.
- Ensure new enterprise customer PRTG details are created.
- Generate monthly availability report for all enterprise customers.
- Maintain a complete database for all customers and ensure it is always up to date.
- Other duties assigned by unit head.
- Interested candidates should possess an HND / Bachelor's Degree with 4 years experience.
Ce poste vous intéresse ?
Se connecter pour voir l'emailPas encore inscrit ? Créer un compte gratuit