Metering Supervisor at Nigerian Electricity Supply Corporation (Nigeria) Limited (NESCO)

Purpose of the Role

Supervise and coordinate metering activities to ensure accuracy in customer metering and resolution of technical and non-technical issues related to metering. Oversee pre-paid and post-paid metering operations, and ensure timely meter reading and reporting.

Key Duties and Responsibilities

• Coordinate all customer metering activities jointly with relevant teams
• Develop weekly plans to guide field teams, address exceptions, and resolve customer complaints effectively
• Determine the right and adequate rating or capacity of customers' meters before procurement and installation
• Investigate customer metering complaints and provide technical comments on various investigations
• Monitor and ensure resolution of technical and non-technical issues related to customer metering and address all cases of non-compliance
• Monitor and oversee meter installations
• Oversee periodic recertification and validation of customer meters to ensure accurate energy measurement and billing
• Ensure the accuracy of weekly and monthly reports
• Maintain close liaison with pre-paid meter vendors and billing platform vendors
• Perform random audit checks of installations to ensure adherence to quality standards
• Ensure prompt distribution of bills
• Ensure compliance with quality assurance and occupational health and safety standards
• Prepare periodic reports for the Lead, Commercial
• Perform any other tasks as assigned by the Lead, Commercial

Minimum Qualifications and Experience

• First degree in Electrical Engineering or related fields, or equivalent qualifications
• Minimum of 4–6 years' experience in a similar role

Required Attributes and Competencies

• Understanding of electricity regulations, policies, and energy loss prevention measures