Lounge Operations Manager

About The Role

The Glass House (TGH) is a well-known premium lounge undergoing repositioning to drive stronger sales, guest spend, and overall performance. We are seeking an experienced Lounge Manager who is sales-driven, operationally sound, and deeply exposed to the nightlife industry. This role requires someone who can own the business end-to-end, drive revenue, lead teams effectively, and elevate the guest experience.

Key Responsibilities

• Drive daily, weekly, and monthly sales performance, including table and bottle sales
• Convert lounge visibility and foot traffic into consistent guest spend and repeat business
• Oversee end-to-end lounge operations: pre-opening checks, floor management, and closing reports
• Lead, motivate, and discipline floor staff to ensure performance, upselling, and service standards
• Ensure seamless coordination between bar, service, security, and operations teams
• Maintain high standards of guest experience, ambience, and brand positioning
• Analyze sales reports, stock movement, and operational data to identify growth opportunities
• Proactively suggest and execute ideas to improve revenue, guest retention, and lounge performance

Requirements & Experience

• Bachelor's Degree
• 4–6 years of experience in lounge management or similar role in a premium lounge, club, or nightlife environment
• Strong sales and commercial mindset with evidence of revenue growth or performance improvement
• Solid understanding of nightlife operations and guest behaviour
• Excellent leadership and people management skills
• Ability to work under pressure in a fast-paced nightlife environment
• Strong communication, reporting, and decision-making skills
• Ownership mindset with the ability to take initiative and drive results