Offre fiable
Loan Recovery Agent
Skache Intergrated Services Limited
Lagos, Nigeria
CDI
Publiée il y a 2 mois · Expire dans 3 semaines
Description du poste
We are seeking an experienced professional for this opening.
Duties
- Contacting customers and informing them of their overdue bills.
- Inform customers of overdue accounts and amount currently owed
- Collect payment by advising the Customer to pay their loan via the approved channel only.
- Advising customers on their payment options and suggesting methods of payments.
- Negotiating suitable payment plans.
- Ensure all customer information is correct, including phone numbers and addresses.
- Listen to customer's story and determine if debt can be collected.
- Record all interactions and commitment to repay debts in the CRM.
- Writing final notice warnings to customers when payments are not being made.
- Maintain a detailed knowledge of business processes and procedures
- Making use of the Customer Service Professional (CSP) behavioural pattern to give an indelible customer experience to ensure successful collection and also for an upselling opportunity
- Perform other tasks as may be assigned by the Call Centre Management. These instructions would be reasonable and aligned to the Organization’s objectives.
- Minimum of a OND, HND OR B.Sc.
- A working Knowledge of appropriate CRM software and understanding of the Contact centre Industry.
- Apt in negotiating and Persuasive skill.
- Must have 1 to 2 years experience as a Loan Recovery Agent/ Call Centre Agent.
- Must be experienced in working with targets.
- Multi-Lingua (Fluency in English, Pidgin and any of the approved native Nigerian Languages.
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