Learning and Development Officer at Ha-Shem Limited

Job Summary

The Learning & Development (L&D) Officer is responsible for designing, implementing, and evaluating training programs that enhance the skills, performance, and career development of employees within the IT organization. This role ensures that all learning initiatives align with business goals, support technical and soft-skill capability growth, and contribute to a culture of continuous learning. The L&D Officer will collaborate with department heads, subject matter experts, and external providers to assess training needs, develop relevant content, and monitor the impact of training interventions across the company.

Key Responsibilities

Training Needs Assessment & Planning

• Conduct periodic Training Needs Analysis (TNA) using performance data, surveys, interviews, and competency assessments
• Partner with line managers to identify competency gaps and recommend learning solutions
• Develop annual and quarterly training calendars aligned with business goals and technological advancements

Learning Design & Development

• Design and develop training content, learning materials, job aids, e-learning modules, and technical learning paths for IT roles
• Customize digital and classroom learning programs that address technical skills (cloud, security, DevOps, networking, IT support), leadership, and behavioral competencies
• Ensure training content complies with industry standards and supports career progression frameworks

Training Delivery & Facilitation

• Deliver instructor-led training (physical and virtual) using modern facilitation techniques
• Coordinate internal and external training programs, certifications, and knowledge-sharing sessions
• Manage onboarding programs for new hires, ensuring seamless orientation and assimilation

Learning Management System (LMS) Administration

• Upload, track, and manage training activities on the LMS
• Generate training reports and performance metrics