Lead Customer Service     at Nigerian Electricity Supply Corporation (Nigeria) Limited (NESCO)

Nigerian Electricity Supply Corporation (Nigeria) Limited (NESCO)

Lagos, Nigeria CDI

Publiée il y a 1 mois · Expire dans 3 semaines

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Description du poste

A dynamic team is expanding and looking for the right talent. Purpose of the Job 
  • Responsible for managing a portfolio of consumers and supervising a team of call centre workers, ensuring maximum engagement and satisfaction through timely updates, accurate service delivery, and prompt resolution of complaints
Key Duties and Responsibilities 
  • The Lead Customer Service shall therefore be responsible, but not limited, for the following:
  • Manage the portfolio of consumers and ensure maximization of potential benefit to NESCO from each account 
  • Update the consumers with regular information on upcoming events, campaigns etc 
  • Ensure the quality, accuracy, and timeliness of all services, campaigns and programs delivered to the customer 
  • Ensure all complaints are being handled timely and properly 
  • Fully comply with NESCO’s internal procedures and policies 
  • Supervise the activities of the call centre team and key account managers Prepare periodic reports for the attention of the Head, Distribution 
  • Perform any other tasks as assigned by the Head, Distribution
Minimum Educational & Professional Qualifications, Experience and Knowledge 
  • First degree or its equivalent in Business Administration or Social Science is required
  • Requires between 5-7 years relevant work experience at least 3 of the years in a leadership position.
Attributes and Competencies 
  • Customer Oriented 
  • Data Gathering and Analysis 
  • Knowledge of Electricity Regulations and Policies 
  • Business Intelligence 
  • Knowledge of Maximum and Non-Maximum Demand Account Management 
  • Energy loss reduction techniques management 
  • Communication and interpersonal relations 
  • Supervisory/Managerial Skills 
  • Problem solving and decision making
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