Key Accounts Associate

A reputable organization seeks a dedicated individual for this role. Salary Range: ₦250,000 – ₦350,000 (Monthly) Role Purpose The Key Accounts Associate will support the execution of key account activities by ensuring timely order follow-up, effective stock management, visibility compliance, and accurate reporting across assigned partner outlets. The role is critical in maintaining service excellence, retail standards, and strong day-to-day account coordination. Key Responsibilities: Account Support & Retail Execution

• Follow up on customer orders, deliveries, and stock replenishment across assigned key accounts.

• Support stock reconciliation and address discrepancies in collaboration with distributors and internal teams.

• Ensure product availability, proper shelf placement, and adherence to approved planograms.

• Conduct routine outlet visits to monitor visibility standards and merchandising execution.

• Support in resolving operational issues affecting account performance.

Visibility, Merchandising & Audits

• Monitor and maintain product visibility, shelf share, and promotional materials in partner outlets.

• Conduct periodic visibility audits and prepare outlet scorecards.

• Support the execution and tracking of in-store promotions and activations.

• Ensure compliance with agreed retail execution standards.

Reporting & Administration

• Prepare accurate weekly and monthly activity reports.

• Track stock levels, product movement, promotions, and retail performance indicators.

• Maintain organized records of outlet visits, audits, and account communications.

• Provide timely feedback to the Key Accounts Manager on execution gaps and opportunities.

Relationship Support & Customer Service

• Build and maintain positive working relationships with store managers, supervisors, and retail staff.

• Serve as a reliable point of contact for day-to-day operational support at assigned outlets.

• Deliver professional and courteous customer service aligned with company standards.

Required Qualifications: & Experience Requirements

• BSc in Medical Sciences, Pharmacology, Marketing, Business Administration, or related fields.

• Experience in customer service, sales support, merchandising, or retail operations.

• Strong attention to detail with excellent written and verbal communication skills.

• Proficiency in Microsoft Excel and basic reporting tools.

• Willingness to travel within assigned territories.

• Experience in pharmaceutical or FMCG merchandising.

• Knowledge of planogram execution and shelf management.