Key Account Manager (Customer Service)

Position Overview

The Key Account Manager (Customer Service) will manage and support Speedaf's strategic and high-value customers, ensuring service excellence, issue resolution, and SLA compliance across express logistics operations. The role serves as the primary service contact for assigned key accounts.

Key Responsibilities

• Act as the main customer service contact for assigned key accounts
• Manage day-to-day service requests, escalations, and complaint resolution
• Coordinate with operations, warehouse, and dispatch teams to ensure timely deliveries
• Monitor SLA performance and provide regular service updates to clients
• Maintain accurate records of client interactions and issues using CRM tools
• Build strong relationships with corporate clients to improve retention and satisfaction
• Prepare service performance reports for management and clients

Requirements & Qualifications

• HND or Bachelor's degree in a relevant field
• Minimum of 2 years experience in customer service or key account support
• Experience in express logistics or courier operations
• Prior experience working with FMCG, E-commerce, Fintech, or Banking clients
• Strong communication, coordination, and problem-solving skills
• Ability to work in a fast-paced, customer-focused logistics environment