IT Support Systems Engineer at Layer3

About the Role

A dynamic team is expanding and looking for the right talent to join as an IT Support Systems Engineer.

Key Responsibilities

• Install and configure computer hardware, software, systems, networks, printers, and scanners
• Provide technical support across the company (in person or over the phone)
• Maintain records of software licenses and manage stocks of equipment, consumables, and other supplies
• Deploy and manage Microsoft Office 365 and other applications (e.g., Odoo ERP, NMS) across the organization
• Install and manage system security and endpoint security solutions (e.g., Sophos, intrusion detection systems) and data backup/recovery across the entire organization
• Implement and manage virtual and private cloud platforms (VMware, OpenStack, Proxmox, server virtualization, storage)
• Perform performance and capacity planning of high-end enterprise and midrange storage arrays with network connectivity expertise
• Train users on new systems, software, and hardware to ensure employees use technology appropriately and efficiently

Required Qualifications

• Bachelor's or Master's degree in Computer Science, Information Technology, or related field
• Minimum 5 years of relevant experience as an IT Systems Support Engineer or in a related role
• Strong problem-solving abilities to quickly identify, analyze, and effectively solve complex technical problems
• Strong communication skills to explain complex technical concepts in a simple, understandable manner to non-technical users
• Ability to multitask and prioritize work effectively under pressure to meet deadlines and service level agreements
• Ability to work effectively in a fast-paced environment and manage multiple priorities

Preferred Qualifications

• Experience in database architecture, business intelligence, big data, QuickBooks, or advanced analytics
• Relevant certifications (e.g., ITIL, VMware, CompTIA, MSCDBA)