IT Support Specialist (L1)

Wells Accounting and Tax Services

Lagos, Nigeria CDI

Publiée il y a 2 mois · Expire dans 3 semaines

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Description du poste

This vacancy presents a chance to join a leading organization. Position Overview:
  • We are seeking a proactive and detail-oriented IT Support Specialist (L1) to join our team and serve as the frontline for all technical needs.
  • This role is critical in maintaining our operational infrastructure, ensuring the security of our data, and providing exceptional technical support to our employees.
  • Our ideal candidate is a problem-solver with a strong customer service focus, a solid understanding of core IT systems, and an interest in improving processes.
Key Responsibilities: Technical Support & Troubleshooting:
  • Provide first-line technical support to employees for hardware, software, and network-related issues via phone, email, and in-person.
  • Install, configure, and troubleshoot software applications.
  • Diagnose and perform hardware repairs (when needed) on company-issued laptops, desktops, peripherals (monitors, printers), and mobile devices.
  • Manage user accounts, permissions, and access controls within a centralized email and identity platform
  • Monitor and administer basic firewall and security appliance rules.
  • Operate and provide basic user support for office systems including CCTV security systems (viewing footage, managing user access to feeds).
  • Assist in the implementation of IT security policies and procedures.
  • Maintain accurate inventory of all hardware, software, and licenses.
  • Assist with routine system updates, patches, and backup verification procedures.
  • Help create, document, and improve existing IT processes, checklists, and knowledge base articles.
  • Propose solutions to enhance system reliability, user experience, and security posture.
  • Train end-users on new software, hardware, and firm IT policies.
Required Qualifications: & Skills Required:
  • Proven experience (1+ years) in an IT support or helpdesk role.
  • Strong expertise in supporting Windows 10/11 operating systems.
  • Hands-on experience with hardware troubleshooting, repair, and replacement for laptops and peripherals.
  • Basic understanding of network concepts (TCP/IP, DNS, VPN) and firewall administration.
  • Experience performing user administration in a centralized email/platform (e.g., creating users, resetting passwords, managing groups)
  • Familiarity with operating CCTV systems for playback and monitoring.
  • Excellent problem-solving skills and a patient, service-oriented demeanor.
  • Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
  • High degree...

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