IT Support Officer at Basol Energy Services Limited

About the Role

An exciting opportunity has arisen for a motivated professional to join Basol Energy Services Limited as an IT Support Officer. In today's business environment, information technology support is essential across all organizations. When support is provided effectively, employees can work more productively, and external customers experience greater satisfaction with the services we deliver.

What is IT Support?

IT support is a service that helps users resolve technical problems with computers, software, networks, and other technology systems to ensure smooth business operations. It involves providing technical assistance and solutions to employees and end-users through a dedicated team of IT professionals, often accessible via a centralized help desk system.

Key Responsibilities

The primary goal of this role is to furnish users with solutions to their operational challenges. Your responsibilities will include:

• Equipment setup, installation, and configuration
• Ensuring service availability and optimal performance
• Performing day-to-day maintenance tasks
• Carrying out operational tasks related to service delivery
• Providing just-in-time training and support to end users
• Resolving product and service issues
• Maintaining low response and resolution times

Location

Lagos, Nigeria