IT Support Manager at Compovine Technologies

Position Overview

This position offers a great opportunity for career growth in IT service management.

Key Responsibilities

• Manage assigned Computer & Copier Service team members
• Lead, coach, and train team members to maximize performance and development
• Develop and implement strategic initiatives for the team
• Serve as an escalation point of contact to handle issues and involve direct leadership as needed
• Monitor team coverage, oversee personnel time off approval, ensure backups are in place, and redistribute work to cover absences
• Monitor staffing and equipment needs
• Conduct performance reviews and make compensation decisions
• Monitor direct reports' call screens, workload, and call activity to meet and exceed client expectations
• Manage and meet established metrics and team benchmarks
• Provide weekly metrics and performance reports to the Director of Computer & Copier Service regarding team performance
• Attend required company and departmental meetings
• Perform other related duties as assigned by Director