IT Officer at Good Neighbours Microfinance Bank

About the Role

An exciting opportunity has arisen for a motivated professional to join our IT team in a hands-on technical support and infrastructure management role.

Key Responsibilities

• Install and manage hardware and software solutions
• Set up new user accounts and profiles
• Provide technical support to users experiencing computer or software problems
• Resolve Windows OS and Microsoft Office license issues
• Ensure antivirus software is fully up to date
• Maintain error logs and analyze records to identify underlying trends and potential issues
• Prepare and implement preventive maintenance schedules for all IT hardware and software
• Develop and implement data backup and recovery procedures
• Manage security devices and stay up-to-date on the latest security threats and vulnerabilities
• Ensure compliance with relevant data protection and privacy regulations
• Handle end of day, end of month, and end-of-year processing tasks
• Develop and manage the IT budget, ensuring optimal utilization of resources
• Develop and enforce IT policies, best practices, and user guidelines to enhance IT operations
• Train staff on banking software, cybersecurity awareness, and computer applications
• Maintain documents and files (e.g., SLAs, receipts)
• Liaise with IT vendors, technicians, software providers, and ISP providers
• Perform any other duties assigned by the Head of Information Technology

Required Technical Knowledge

• Network infrastructure, including CAT5/6 cabling, wireless networks, and network switches
• WAN/LAN, domain controller, and Active Directory configuration
• Firewall and VPN applications
• Computer network and network administration
• Cybersecurity, data protection, and IT best practices

Qualifications & Experience

• OND, HND, or B.Sc. degree in Computer Science or a related field
• Minimum of 2 years of IT field experience, preferably in a financial institution
• Hands-on experience with computer networks and network administration
• Strong knowledge of cybersecurity, data protection, and IT best practices

Location

Lagos, Nigeria