IT Help Desk

This position offers a great opportunity for career growth. Key Responsibilities: User Support & Training:

• Provide first-level and second-level technical support to bank staff.

• Create and manage employee profiles and login access for banking applications and mail servers.

• Train staff on the use of banking software and computer applications.

• Maintain and update error logs for system issues and resolutions.

Banking Application & System Operations:

• Troubleshoot, diagnose, and resolve software issues related to banking applications and messaging systems.

• Perform End-of-Day (EOD), End-of-Month (EOM), and End-of-Year (EOY) processing.

• Manage the Bank’s SMS portal.

• Conduct regular system monitoring to ensure optimal performance.

Data & Database Management:

• Perform data backup and restoration procedures.

• Administer databases using SQL, including maintenance and troubleshooting.

• Ensure data integrity, availability, and security.

Network & Infrastructure Management:

• Troubleshoot and manage the Bank’s Local Area Network (LAN).

• Support networking and communication infrastructure, including LAN, IP phones, and related systems.

• Manage hardware installations, maintenance, and repairs (printers, laptops, copiers, etc.).

Security & Compliance:

• Manage and monitor security devices and systems.

• Track and monitor the security of hardware and software systems, including malware and virus scans.

• Ensure compliance with internal IT policies and security standards.

Vendor & Asset Management:

• Liaise with IT vendors, technicians, software providers, and Internet Service Providers (ISP).

• Monitor, order, and distribute computer and IT supplies.

• Maintain records of IT assets and licenses.

Documentation & Reporting:

• Prepare written documents such as internal memos, monthly subscription reports, letters, and meeting minutes.

• Maintain and organize IT-related documents and files, including SLAs and receipts.

Required Qualifications:

• Minimum of a Bachelor’s Degree in Computer Science and Information Technology or any related field.

Required Skills & Competencies:

• Strong troubleshooting and problem-solving skills

• Knowledge of banking software and IT systems

• Database administration (SQL)

• Networking fundamentals (LAN, IP Phones)

• Hardware and software maintenance

• Good communication and documentation skills

• Ability to work with vendors and service providers.

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